Privacy Policy

1. Who we are

Miller's Travel and Tours (“we”, “us”) is a travel agency based at . We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

2. What information we collect

We may collect: name, contact details (phone, WhatsApp, email), address, passport/travel document details where needed for bookings, travel preferences and enquiry messages. We collect this when you enquire, book, or contact us via our website, WhatsApp, phone or email.

3. How we use your information

We use your information to: process enquiries and bookings; arrange travel with suppliers (airlines, hotels, visa processors); communicate with you; comply with legal obligations; and, with your consent where required, send marketing (e.g. package updates). We do not sell your personal information.

4. Legal basis and consent

We process your data where necessary for performing a contract (e.g. your booking), for our legitimate interests (e.g. responding to enquiries, improving our services), or with your consent. By submitting an enquiry or booking form, you consent to us using your details as described in this policy. You may withdraw consent for marketing at any time by contacting us.

5. Sharing and disclosure

We may share your information with travel suppliers (airlines, hotels, visa agents) and service providers (e.g. email hosting) only as needed to fulfil your booking or our services. We require them to protect your information. We may disclose information if required by law.

6. Retention

We keep your information for as long as needed for the purposes above (e.g. completing the booking, resolving disputes, legal compliance). After that we delete or anonymise it where possible.

7. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

8. Your rights (POPIA)

You have the right to: know what we hold about you; request correction of inaccurate data; object to processing; request deletion (subject to legal obligations); and lodge a complaint with the Information Regulator. Contact us at or to exercise these rights.

9. Cookies and tracking

See our Cookie Notice for how we use cookies and similar technologies.

10. Changes

We may update this policy from time to time. The latest version will be on this page with an updated date.

Contact: Miller's Travel and Tours, . Email: . Phone/WhatsApp: .